Covid-19 Safety Measures
We are excited to welcome you back for a safe day out at Fairytale Farm!
Our Farm operation has changed in line with government guidance and for the foreseeable future we will only be accepting online ticket bookings.
FREQUENTLY ASKED QUESTIONS
Can I visit Fairytale Farm yet?
Fairytale Farm reopened on 20th June 2020 and is now open every day except Christmas Day, Boxing Day and New Years Day. We have restricted the amount of visitors allowed on site and we are only accepting online ticket bookings with an allocated arrival timeslot. Each timeslot allows you to arrive within a 30 minute window. You can stay as long as you like.
Visitors will not be able to purchase admission tickets from the admissions desk at Fairytale Farm.
In line with government guidance, we’ve made some changes to our farm operations to ensure we keep all of our visitors and staff safe.
How is Fairytale Farm going to make my day safe?
Fairytale Farm has been awarded the ‘We’re Good to Go” Industry Standard from Visit Britain. This charter mark means that we have followed government and industry COVID-19 guidelines, have a risk assessment in place and a process to maintain cleanliness and aid social distancing.
The safety of staff, visitors and animals is our top priority and we have reviewed all of our farm operations and made numerous ‘Covid-19 Secure’ changes across Fairytale Farm to maximise safety. These changes include the following, but please be advised that that government guidance may change, meaning our safety measures may change slightly too:
- We have restricted the number of visitors at Fairytale Farm per day to ensure everyone can spread out around our mainly outdoor site.
- We are only accepting tickets bookings that are booked online in advance on our website. Visitors will not be able to purchase admission tickets from the admissions desk at Fairytale Farm.
- When booking online visitors will be required to choose an arrival timeslot. Timeslots are there so we can manage the amount of visitors that arrive at Fairytale Farm throughout the day.
- Our visitor entrance is the same, but the site exit is now next to our All Things Nice ice cream kiosk in the Huff & Puff Playground.
- We have implemented a one-way route around Fairytale Farm so visitors can enjoy their day and avoid crowds. Download the One-Way System Map to help you follow this. There will also be signage and barriers to mark the way.
- We have installed protective screens at Admissions, Beanstalk Cafe and the All Things Nice ice cream kiosk.
- our Huff & Puff Adventure Playrgound is now open. We have a one-way route operating through our Storybook Castle and Combine Harvester.
- We have picnic areas for outdoor seating and visitors may bring their own food.
- Animal petting is now able to take place, and will be running at 11am and 2pm in Rabbit Walk, which is in our Alfie & Friends Animal Area.
- Food and drink will be available on a grab-and-go takeaway basis from the Beanstalk Cafe and All Things Nice kiosk. Please try to pay by contactless card if you can. There will be outdoor seating in Jack’s Yard and the Huff & PUff Adventure Playground. Indoor seating areas are open in the Beanstalk Cafe.
- Our Gift Shop in the Beanstalk Cafe may be closed at busy times. Masks and hand sanitiser as well as souvenirs are all available to purchase from our Admissions desk.
- Face coverings are not compulsory however some members of our team may choose to wear them. Visitors can purchase face masks from Admissions. Please remember to pay by contactless card if you can.
- We have hand washing facilities in the Beanstalk Cafe building and at the entrance to Alfie & Friends animal area, and have installed hand sanitiser points around the Farm.
- Our team have increased our cleaning schedule throughout the day, across our site.
- In our toilet facilities, we ask our visitors to follow 1m+ social distancing, and if cubicles are full please queue outside the building in Jack’s Yard. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass someone, in line with government guidance, we ask that you turn your back to them as you walk past. A member of our team will regularly check on toilet facilities across the farm, ensuring they are clean and soap dispensers are full.
- We ask that we all work together to follow social distancing around Fairytale Farm, and we politely remind our visitors to to try to keep 2 metres apart from visitors from other households wherever possible. Social distancing markers and signage are located around our farm as reminders. Visitors who persistently disregard the government’s social distancing guidelines will be asked to leave.
- If you are not feeling well with either one or more of the symptoms of Covid-19 – a fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing – please don’t visit Fairytale Farm. Stay at home and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.
How do I book?
Go to our website www.fairytalefarm.co.uk and click BUY TICKETS NOW at the top of the page and you will be asked to select a date and an arrival timeslot.
We have restricted admission tickets per day in line with government guidance. Our visitor capacity at Fairytale Farm will be reviewed regularly, with the priority being to ensure social distancing is adhered to.
We realise this may mean tickets are not always available when you want to come, so we suggest our visitors book as far in advance as possible to ensure they secure the date they want to come.
Is there a discount on admission?
We are offering a 10% discount for online bookings.
Fairytale Farm was closed for three months from 20th March 2020, but the costs associated with feeding and caring for our animals continued. Our 80+animals still require the same high standard of care regardless of if we are open or closed. We hope our visitors will understand this and be happy to support us in the knowledge that their admission fee is helping to protect the future of our farm for years to come. We have three new attractions for visitors to see: our Giant Beanstalk with Daisy the Cow, our new Weather Fairy and our new Duck Pond in the Alfie & Friends Animal Area.
Do I need to book a FREE infant ticket online in advance?
Yes. All visitors arriving at site need to have a pre-booked ticket for the day they are visiting, even if they are free to enter. Our online booking system will allow you to book these free tickets online for Under 2s.
Do I need to book a FREE carer ticket online in advance?
Yes. All visitors arriving at site need to have a pre-booked ticket, even if they are free to enter. Our online booking system will allow you to book these free tickets online for one FREE carer per special needs adult or child ticket. Additional carers will be required to purchase a standard full price adult/child ticket online to secure an arrival time slot.
I’m a Fairytale Farm Annual Pass holder, will I need to book?
Fairytale Farm reopened on 20th June 2020. We will be restricting the number of visitors at the farm per day so that we can spread out our visitors around our spacious farm. We are asking all visitors including Fairytale Farm Members to select a timeslot online to arrive. This is so we can manage how many people we have at the farm per day. Fairytale Farm Members will not need to pay anything extra to reserve their online arrival timeslot.
There is no guarantee that any visitor, including Fairytale Farm Members, will get entry to the farm if they haven’t booked an online timeslot.
I’m a Fairytale Farm Member – can I bring a guest with me on my visit?
Yes, however only if they have booked online in advance and secured an arrival timeslot.
If I or a member of my household have Covid-19 symptoms on the day that I have booked to visit what should I do?
It is really important that you please stay home and DO NOT visit Fairytale Farm. If you already have booked your online tickets, please email our team email@example.com and they will come back to you about moving your booking. This is subject to availability.
Why have you limited the number of tickets available?
Fairytale Farm is a mainly an outdoor attraction, spread across 5.5 acres. But still we can get very busy at certain times of the day. The safety of our visitors and staff is our top priority and we will be operating at 30% visitor capacity to begin with, and may increase this, but only if we can guarantee that we can ensure adequate space for all visitors to enjoy a safe day out.
Are Fairytale Farm’s opening hours the same?
The farm opening hours are the same, however we are asking ALL visitors including members to book an arrival timeslot in advance of visiting the farm. We are open 10am to 5pm.
How long can I stay at the farm?
You are welcome to stay at the farm all day from the time of your allocated arrival timeslot. We are open until 5pm.
Can I meet others at the farm?
Government guidelines are currently that you can meet up in groups of up to 6 people, as long as all members of the group are following social distancing. We are following all government guidance and will continue to do so in line with changes to this guidance.
Can I visit just for the Beanstalk Cafe and the Play Room?
Not right now. As we follow government guidance our indoor play area will remain closed until further notice. Our outdoor play areas are now open as normal, but with social distancing rules.
Will I be required to wear a face mask?
We will continue to review this in line with government guidelines but currently visitors are not required to wear a face covering. If you would prefer to wear one, they can be purchased at Admissions.
Will I be able to just turn up on the day if I haven’t booked a ticket?
No. Admission is restricted to those who have booked online tickets only. All visitors, Fairytale Farm Members included, will be asked to pre-book a timeslot online before they arrive at the farm, in order that we can ensure we can manage the flow and the amount of people on site.
Will I be able to arrive at the farm outside of my allocated arrival time?
Allocated arrival times are in place so that we can ensure visitors are more evenly spread out around Fairytale Farm, to avoid any congestion and ensure maximum protection for our visitors and staff. Therefore we will ask that you stick to your allocated arrival time. If the time you wish to come is not available please look to book for another day.
There is no guarantee that any visitor, including Fairytale Farm Members, will get entry to the farm if they haven’t booked an online time slot.
Will I be able to pay for items at the farm with cash?
We recommend paying for food and drink as well as items from our Gift Shop with contactless card if you can. If not we will have limited amount of tills to pay with cash.
Will everything be open in the farm?
Whilst we are excited to welcome visitors back soon and there will be lots of space to explore, the current situation means some areas will remain closed for now as we follow government guidance. The closed areas are:
Beanstalk Cafe indoor play area – CLOSED
The indoor play area is closed until further notice.
Gift Shop – CLOSED at busy times
Our risk assessment has revealed that it will not be safe to operate our Gift Shop in busy periods as there may be conflict at the tills. We will therefore only operate our Gift Shop in quieter periods. We apologise for any disappointment.
Last updated: 03/07/2020
We will update this regularly as government guidance changes.
Will I be able to get food and drink when I visit Fairytale Farm?
Yes. There will be plenty of opportunities to get grab-and-go takeaway food and drink from the Beanstalk Cafe outdoor serving area and from the All Things Nice ice cream kiosk.
Can I bring a picnic?
Yes. Our visitors are more than welcome to bring picnics to enjoy during their visit. We have plenty of outdoor picnic benches to use. We ask politely that all visitors clear rubbish and dispose in bins accordingly to help our team clean these areas easily throughout the day. There are also various spots to place picnic rugs on areas of grass, where you can still uphold social distancing.
How can I book a timeslot if I have a complimentary ticket?
As we have restricted tickets in line with government guidance, we ask that you contact Guest Services on firstname.lastname@example.org to reserve your date of visit and timeslot. We have limited availability so your booking is not confirmed until you have received confirmation from us.
I have a question but cannot get through on the phone – what can I do?
We apologise if it takes us a little longer than usual to answer enquiries. You can find lots of information about our farm on our website. For anything else, please email email@example.com and we will get back to you as soon as possible.
Posted: Sunday June 14, 2020
Dont miss a thing. See the latest seasonal events from Fairytale Farm to delight your little ones. From a visit from the Easter Bunny to our themed weeks and half term events. There is always something going on.Click here